What IS |
I am now running 2 beauty rooms and we have to open 2-3 nights a week to keep up with the demand. Michelle Craig - Prue Skin & Body, Belmont WA |
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1. Message to all | 21. Greeting a Client |
2. Our Salon Mission | 22. Product Merchandising |
3. Use of the manual | 23. Salon Products |
4. Communication | 24. Stock Wastage |
5. Exceptional Service | 25. Hours of Work |
6. Training | 26. Lunch Breaks |
7. Personal Appearance | 27. Accident Reporting Procedure |
8. Salon Appearance | 28. Evacuation Procedure |
9. Point of Sale Procedures | 29. Code of Conduct |
10. Salon Music | 30. Occupational Health and Safety |
11. Making Appointments | 31. Discipline |
12. Client Education | 32. Workers Compensation |
13. Head Lice | 33. Gossip |
14. Quoting Prices | 34. Visitors |
15. Repairs and Maintenance | 35. Sick Leave/Other Leave |
16. Borrowing Salon/Team | 36. Holiday Requests |
17. Use of all equipment | 37. Team Member Treatments |
18. Electrical Tagging | 38. Goals and Bonuses |
19. Salon Atmosphere | 39. Ideas |
20. Complaints | 40. Acknowledgement of |
Over 40 Policies and Procedures covered in detail for you to use and implement into your business TODAY
Forms that are included at the back of the manual for you to print and use include: Team Appraisals, Training Action Plan, Salon Awareness Report, Complaint Form, Accident/Injury Report, and Formally Documented Interview Form and Leave Application Request
This tool alone has already helped many hundreds of salon owners take back control of their business and make more money in the process
1. The Policy and Procedure Manual completely written ready for you
to personalise and have branded with your logo
2. A complete Induction Process Layout covering all areas you need
to go through with new employees to ensure you maintain your
salon's high standards
3. A Point form list of Daily Weekly and Monthly Management Functions
to simplify the process of delegating tasks to more responsible
team members
4. Complete Position Descriptors for everyone from 1st Year Apprentice,
through to senior stylists and receptionists to ensure all team members
understand your expectations of them
5. When the personalisation of the manual is complete, we print your copy,
lay it up in a four ring folder,
6. You get the completed files burnt to disc in a word format that you can
edit as you update your systems, policies and procedures
7. We then help you with the introduction of this business building tool
to your team.
This really is a tool to ensure all team members, existing and new are trained to the same high standard and policy and procedures are followed everyday.